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  3. Table B-20 FY 2014 ADR Complaint Resolutions (Formal Phase)

Table B-20 FY 2014 ADR Complaint Resolutions (Formal Phase)

Table B-20 FY 2014 ADR Complaint Resolutions (Formal Phase)
Agency or Department Number ADR Closures Number ADR Settlements % ADR Settlements Number ADR Withdrawals % ADR Withdrawals Total Number ADR Resolutions % ADR Resolutions (Resolution Rate)
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Agency NRF NRF NRF NRF NRF NRF NRF
Agency for International Development 0 0 0.00% 0 0.00% 0 0.00%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 5 0 0.00% 0 0.00% 0 0.00%
Central Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Commission on Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00%
Consumer Financial Protection Bureau 5 5 100.00% 0 0.00% 5 100.00%
Consumer Product Safety Commission 0 0 0.00% 0 0.00% 0 0.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Council of the Inspectors General on Integrity and Efficiency 0 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 1 1 100.00% 0 0.00% 1 100.00%
DOD Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF
DOD Army and Air Force Exchange Service 19 16 84.21% 3 15.79% 19 100.00%
DOD Defense Commissary Agency 9 3 33.33% 6 66.67% 9 100.00%
DOD Defense Contract Audit Agency 5 3 60.00% 0 0.00% 3 60.00%
DOD Defense Contract Management Agency 3 1 33.33% 1 33.33% 2 66.67%
DOD Defense Health Agency 6 6 100.00% 0 0.00% 6 100.00%
DOD Defense Human Resources Activity 6 4 66.67% 0 0.00% 4 66.67%
DOD Defense Information Systems Agency 0 0 0.00% 0 0.00% 0 0.00%
DOD Defense Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
DOD Defense Logistics Agency 13 9 69.23% 1 7.69% 10 76.92%
DOD Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00%
DOD Defense Security Service 0 0 0.00% 0 0.00% 0 0.00%
DOD Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
DOD Defense Threat Reduction Agency 0 0 0.00% 0 0.00% 0 0.00%
DOD Department of Defense Education Activity 3 1 33.33% 0 0.00% 1 33.33%
DOD Department of the Air Force 39 27 69.23% 0 0.00% 27 69.23%
DOD Department of the Army 178 127 71.35% 5 2.81% 132 74.16%
DOD Department of the Navy 38 24 63.16% 1 2.63% 25 65.79%
DOD Finance and Accounting Service 1 1 100.00% 0 0.00% 1 100.00%
DOD Joint Task Force National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF
DOD Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00%
DOD National Geospatial-Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
DOD National Guard Bureau 1 1 100.00% 0 0.00% 1 100.00%
DOD National Security Agency 0 0 0.00% 0 0.00% 0 0.00%
DOD Office of Inspector General 0 0 0.00% 0 0.00% 0 0.00%
DOD Office of the Secretary/Washington Headquarters Services 1 1 100.00% 0 0.00% 1 100.00%
DOD Uniformed Services University of the Health Sciences 0 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 108 46 42.59% 4 3.70% 50 46.30%
Department of Commerce 3 2 66.67% 0 0.00% 2 66.67%
Department of Defense NRF NRF NRF NRF NRF NRF NRF
Department of Education 2 1 50.00% 0 0.00% 1 50.00%
Department of Energy 9 2 22.22% 2 22.22% 4 44.44%
Department of Health and Human Services 36 8 22.22% 0 0.00% 8 22.22%
Department of Homeland Security 72 18 25.00% 10 13.89% 28 38.89%
Department of Housing and Urban Development 10 4 40.00% 0 0.00% 4 40.00%
Department of Justice 15 8 53.33% 1 6.67% 9 60.00%
Department of Labor 27 27 100.00% 0 0.00% 27 100.00%
Department of State 16 8 50.00% 0 0.00% 8 50.00%
Department of Transportation 18 4 22.22% 1 5.56% 5 27.78%
Department of Treasury 48 12 25.00% 2 4.17% 14 29.17%
Department of Veterans Affairs 107 60 56.07% 9 8.41% 69 64.49%
Department of the Interior 43 23 53.49% 2 4.65% 25 58.14%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 0 0 0.00% 0 0.00% 0 0.00%
Equal Employment Opportunity Commission 5 5 100.00% 0 0.00% 5 100.00%
Export-Import Bank of the United States 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission NRF NRF NRF NRF NRF NRF NRF
Federal Deposit Insurance Corporation 14 6 42.86% 0 0.00% 6 42.86%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 1 1 100.00% 0 0.00% 1 100.00%
Federal Labor Relations Authority 1 1 100.00% 0 0.00% 1 100.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 6 3 50.00% 0 0.00% 3 50.00%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship NRF NRF NRF NRF NRF NRF NRF
Holocaust Memorial Museum 0 0 0.00% 0 0.00% 0 0.00%
Illinois and Michigan Canal National Heritage Corridor Commission NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 6 3 50.00% 0 0.00% 3 50.00%
National Archives and Records Administration 2 2 100.00% 0 0.00% 2 100.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Commission on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF
National Council on Disability NRF NRF NRF NRF NRF NRF NRF
National Credit Union Administration 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 1 1 100.00% 0 0.00% 1 100.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 1 1 100.00% 0 0.00% 1 100.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 1 0 0.00% 0 0.00% 0 0.00%
National Science Foundation 0 0 0.00% 0 0.00% 0 0.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 5 3 60.00% 0 0.00% 3 60.00%
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission NRF NRF NRF NRF NRF NRF NRF
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Navajo and Hopi Indian Relocation 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 0 0 0.00% 0 0.00% 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 0 0 0.00% 0 0.00% 0 0.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0.00% 0 0.00% 0 0.00%
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 1 1 100.00% 0 0.00% 1 100.00%
Selective Service System NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 0 0 0.00% 0 0.00% 0 0.00%
Smithsonian Institution 1 1 100.00% 0 0.00% 1 100.00%
Social Security Administration 19 9 47.37% 3 15.79% 12 63.16%
Tennessee Valley Authority 0 0 0.00% 0 0.00% 0 0.00%
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 336 188 55.95% 5 1.49% 193 57.44%
US Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF
             
Cabinet Subtotal 1,172 635 54.18% 53 4.52% 688 58.70%
Medium Subtotal 60 34 56.67% 3 5.00% 37 61.67%
Small Subtotal 15 9 60.00% 0 0.00% 9 60.00%
Micro Subtotal 0 0 0.00% 0 0.00% 0 0.00%
Government-wide 1,247 678 54.37 56 4.49^% 734 58.86%
 
NRF = No Report Filed