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  3. Table B-5 FY 2014 ADR Pre-Complaint Resolutions (Informal Phase)

Table B-5 FY 2014 ADR Pre-Complaint Resolutions (Informal Phase)

Table B-5 FY 2014 ADR Pre-Complaint Resolutions (Informal Phase)
Agency or Department Number ADR Closures Number ADR Settlements % ADR Settlements Number ADR Withdrawals / No Complaints Filed % ADR Withdrawals No Complaints Filed Number ADR Resolutions % ADR Resolutions (Resolution Rate)
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Agency NRF NRF NRF NRF NRF NRF NRF
Agency for International Development 6 0 0.00% 0 0.00% 0 0.00%
American Battle Monuments Commission 1 0 0.00% 1 100.00% 1 100.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 3 0 0.00% 1 33.33% 1 33.33%
Central Intelligence Agency 17 0 0.00% 6 35.29% 6 35.29%
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Commission on Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 1 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 2 1 50.00% 0 0.00% 1 50.00%
Consumer Financial Protection Bureau 17 2 11.76% 5 29.41% 7 41.18%
Consumer Product Safety Commission 2 1 50.00% 0 0.00% 1 50.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Council of the Inspectors General on Integrity and Efficiency 0 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 6 2 33.33% 1 16.67% 3 50.00%
DOD Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF
DOD Army and Air Force Exchange Service 115 48 41.74% 38 33.04% 86 74.78%
DOD Defense Commissary Agency 118 3 2.54% 22 18.64% 25 21.19%
DOD Defense Contract Audit Agency 24 5 20.83% 6 25.00% 11 45.83%
DOD Defense Contract Management Agency 47 12 25.53% 9 19.15% 21 44.68%
DOD Defense Health Agency 4 2 50.00% 0 0.00% 2 50.00%
DOD Defense Human Resources Activity 6 2 33.33% 1 16.67% 3 50.00%
DOD Defense Information Systems Agency 0 0 0.00% 0 0.00% 0 0.00%
DOD Defense Intelligence Agency 12 0 0.00% 7 58.33% 7 58.33%
DOD Defense Logistics Agency 187 53 28.34% 84 44.92% 137 73.26%
DOD Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00%
DOD Defense Security Service 1 0 0.00% 0 0.00% 0 0.00%
DOD Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
DOD Defense Threat Reduction Agency 2 1 50.00% 0 0.00% 1 50.00%
DOD Department of Defense Education Activity 27 8 29.63% 3 11.11% 11 40.74%
DOD Department of the Air Force 345 99 28.70% 48 13.91% 147 42.61%
DOD Department of the Army 471 177 37.58% 106 22.51% 283 60.08%
DOD Department of the Navy 707 192 27.16% 370 52.33% 562 79.49%
DOD Finance and Accounting Service 53 18 33.96% 16 30.19% 34 64.15%
DOD Joint Task Force National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF
DOD Missile Defense Agency 1 0 0.00% 1 100.00% 1 100.00%
DOD National Geospatial-Intelligence Agency 6 1 16.67% 1 16.67% 2 33.33%
DOD National Guard Bureau 9 2 22.22% 4 44.44% 6 66.67%
DOD National Security Agency 9 2 22.22% 2 22.22% 4 44.44%
DOD Office of Inspector General 0 0 0.00% 0 0.00% 0 0.00%
DOD Office of the Secretary/Washington Headquarters Services 7 1 14.29% 1 14.29% 2 28.57%
DOD Uniformed Services University of the Health Sciences 0 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 1 0 0.00% 1 100.00% 1 100.00%
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 336 51 15.18% 115 34.23% 166 49.40%
Department of Commerce 42 4 9.52% 12 28.57% 16 38.10%
Department of Defense NRF NRF NRF NRF NRF NRF NRF
Department of Education 10 1 10.00% 2 20.00% 3 30.00%
Department of Energy 24 5 20.83% 1 4.17% 6 25.00%
Department of Health and Human Services 269 24 8.92% 78 29.00% 102 37.92%
Department of Homeland Security 1,170 91 7.78% 440 37.61% 531 45.38%
Department of Housing and Urban Development 50 2 4.00% 20 40.00% 22 44.00%
Department of Justice 204 59 28.92% 46 22.55% 105 51.47%
Department of Labor 100 8 8.00% 28 28.00% 36 36.00%
Department of State 66 15 22.73% 28 42.42% 43 65.15%
Department of Transportation 187 44 23.53% 38 20.32% 82 43.85%
Department of Treasury 349 94 26.93% 99 28.37% 193 55.30%
Department of Veterans Affairs 2,508 318 12.68% 912 36.36% 1,230 49.04%
Department of the Interior 145 35 24.14% 36 24.83% 71 48.97%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 22 5 22.73% 4 18.18% 9 40.91%
Equal Employment Opportunity Commission 22 2 9.09% 5 22.73% 7 31.82%
Export-Import Bank of the United States 2 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 1 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission NRF NRF NRF NRF NRF NRF NRF
Federal Deposit Insurance Corporation 26 1 3.85% 6 23.08% 7 26.92%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 3 0 0.00% 1 33.33% 1 33.33%
Federal Labor Relations Authority 0 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 1 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 2 1 50.00% 0 0.00% 1 50.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 78 23 29.49% 16 20.51% 39 50.00%
Government Printing Office 3 2 66.67% 0 0.00% 2 66.67%
Harry S. Truman Scholarship NRF NRF NRF NRF NRF NRF NRF
Holocaust Memorial Museum 0 0 0.00% 0 0.00% 0 0.00%
Illinois and Michigan Canal National Heritage Corridor Commission NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 1 0 0.00% 1 100.00% 1 100.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 1 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 11 3 27.27% 3 27.27% 6 54.55%
National Archives and Records Administration 6 5 83.33% 0 0.00% 5 83.33%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Commission on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF
National Council on Disability NRF NRF NRF NRF NRF NRF NRF
National Credit Union Administration 5 0 0.00% 1 20.00% 1 20.00%
National Endowment for the Arts 1 1 100.00% 0 0.00% 1 100.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Gallery of Art 1 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 0 0 0.00% 0 0.00% 0 0.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 1 0 0.00% 0 0.00% 0 0.00%
National Science Foundation 5 3 60.00% 1 20.00% 4 80.00%
National Transportation Safety Board 4 0 0.00% 0 0.00% 0 0.00%
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 12 2 16.67% 4 33.33% 6 50.00%
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission NRF NRF NRF NRF NRF NRF NRF
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Navajo and Hopi Indian Relocation 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 3 0 0.00% 1 33.33% 1 33.33%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 8 0 0.00% 1 12.50% 1 12.50%
Postal Regulatory Commission 1 1 100.00% 0 0.00% 1 100.00%
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 1 0 0.00% 0 0.00% 0 0.00%
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 16 2 12.50% 6 37.50% 8 50.00%
Selective Service System NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 9 1 11.11% 0 0.00% 1 11.11%
Smithsonian Institution 8 1 12.50% 3 37.50% 4 50.00%
Social Security Administration 248 75 30.24% 61 24.60% 136 54.84%
Tennessee Valley Authority 17 3 17.65% 0 0.00% 3 17.65%
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 9,402 2,939 31.26% 4,235 45.04% 7,174 76.30%
US Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF
             
Cabinet Subtotal 17,013 4,316 25.37% 6,809 40.02% 11,125 65.39%
Medium Subtotal 483 126 26.09% 111 22.98% 237 49.07%
Small Subtotal 86 9 10.47% 16 18.60% 25 29.07%
Micro Subtotal 6 2 33.33% 2 33.33% 4 66.67%
Government-wide 17,588 4,453 25.32% 6,938 39.45% 11,391 64.77%
 
NRF = No Report Filed