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  3. Table B-23 FY 2013 Summary of Pending Complaints By Category

Table B-23 FY 2013 Summary of Pending Complaints By Category

Table B-23 FY 2013 Summary of Pending Complaints By Category
Agency or Department Pending End of Period Pending Acknowledgement Pending Accept/Dimiss Pending Investigation Pending Hearing Pending Final Agency Action
Number Average Days Number Average Days Number Average Days Number Average Days Number Average Days Number Average Days
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Agency 0 0 0 0 0 0 0 0 0 0 0 0
Agency for International Development 29 514.79 1 74 5 42.4 6 240.17 15 828.07 2 390.5
American Battle Monuments Commission 2 321.5 0 0 0 0 1 143 1 500 0 0
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0 0 0 0 0 0 0
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 18 323.39 0 0 0 0 10 175.6 8 508.12 0 0
Central Intelligence Agency 52 616.44 0 0 1 27 27 264.67 21 943.14 3 1,692.00
Chemical Safety and Hazard Investigation Board 3 307 0 0 0 0 0 0 3 307 0 0
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0 0 0 0 0 0 0
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0 0 0 0 0 0 0
Commodity Futures Trading Commission 0 0 0 0 0 0 0 0 0 0 0 0
Consumer Financial Protection Bureau 6 325.67 0 0 1 436 2 339 1 448 2 196
Consumer Product Safety Commission 3 284.67 0 0 0 0 1 210 1 141 1 503
Corporation for National and Community Service 15 378.67 0 0 0 0 5 86.2 7 682.43 3 157.33
Council of the Inspectors General on Integrity and Efficiency 0 0 0 0 0 0 0 0 0 0 0 0
Court Services and Offender Supervision Agency for the District of Columbia 14 449 0 0 1 94 4 91.25 7 739.43 2 325.5
Defense Army and Air Force Exchange Service 103 296.69 0 0 1 16 48 119.98 50 465.7 4 374.75
Defense Commissary Agency 160 408.82 3 1.33 3 14.67 57 131.58 77 663.71 20 337.85
Defense Contract Audit Agency 32 403.84 2 97.5 5 176.4 12 257.17 10 675.3 3 669
Defense Contract Management Agency 53 613.23 2 2 1 4,214.00 15 410.6 24 789.5 11 288.73
Defense Health Agency 14 373 0 0 2 60 3 202.67 6 631.33 3 235.33
Defense Human Resources Activity 10 447.8 0 0 1 11 3 195.33 5 727.6 1 243
Defense Information Systems Agency 49 555.96 0 0 0 0 11 142.18 24 615.5 14 779
Defense Intelligence Agency 78 504.5 1 1 10 106.8 24 302.62 38 724.13 5 700.4
Defense Logistics Agency 146 375.6 0 0 8 41.88 24 79.04 89 484.79 25 378.4
Defense Media Activity 9 411.11 0 0 0 0 6 228 3 777.33 0 0
Defense Security Service 18 168.33 0 0 2 42.5 5 160 9 233.33 2 22.5
Defense Technical Information Center 0 0 0 0 0 0 0 0 0 0 0 0
Defense Threat Reduction Agency 18 324.78 0 0 0 0 7 144.86 9 529.22 2 34.5
Defense Finance and Accounting Service 55 341.78 0 0 0 0 24 118.92 27 554.41 4 243.75
Defense Joint Task Force National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Defense Missile Defense Agency 13 540.69 0 0 3 203.33 3 342.67 6 818.5 1 480
Defense National Geospatial-Intelligence Agency 21 534.57 0 0 0 0 4 108.75 13 754.31 4 246.25
Defense National Guard Bureau 23 747.39 0 0 3 134 6 147.33 5 746.4 9 1,352.44
Defense National Security Agency 52 635.96 1 1 2 55 11 170.64 34 913.59 4 5
Defense Office of Inspector General 4 224.5 0 0 0 0 4 224.5 0 0 0 0
Defense Office of the Secretary/Washington Headquarters Services 78 490.17 3 11 9 25.33 24 122.17 34 806.97 8 950.38
Defense Uniformed Services University of the Health Sciences 4 425.5 0 0 0 0 2 120 2 731 0 0
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0 0 0 0 0 0 0
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 981 677.87 17 27.18 84 331.9 213 245.78 504 862.17 163 918.8
Department of Commerce 313 378.78 1 17 9 14.44 99 110.68 176 567.07 28 273.21
Department of Defense Education Activity 109 344.97 1 12 11 23.55 36 147.94 50 578 11 282.27
Department of Education 42 659.76 0 0 2 9 10 157.5 28 907 2 360.5
Department of Energy 112 271.79 9 67.11 26 62.5 25 173.08 35 459.31 17 459.29
Department of Health and Human Services 577 561 26 47.35 51 231.71 118 198.45 325 821.86 57 353.12
Department of Homeland Security 1,962 480.36 30 211 131 92.54 565 205.22 958 685.44 278 544.67
Department of Housing and Urban Development 169 585.54 6 10.17 9 183.44 46 160.78 82 910.27 26 584.88
Department of Justice 1,612 587.14 53 735.15 154 207.25 299 201.52 688 778.6 418 669.05
Department of Labor 203 410.75 5 52.6 35 83.49 58 199.17 86 695.83 19 463.42
Department of State 207 431.88 3 3.33 19 34.84 65 157.83 100 708.16 20 382.6
Department of the Air Force 687 525.25 2 3.5 35 122.66 185 199.84 226 820.04 239 561.71
Department of the Army 1,380 429.53 14 74.43 70 51.2 452 144.28 624 667.97 220 482.25
Department of the Interior 515 657.76 2 0 40 48.32 105 209.99 269 942.86 99 617.53
Department of the Navy 961 494.39 20 41.05 60 296.7 226 174 500 706.97 155 410.84
Department of the Treasury 589 410.83 4 12.5 35 39.29 230 164.53 291 646.7 29 500.83
Department of Transportation 595 694.74 3 4.67 85 193.14 83 108.8 329 965.54 95 739.43
Department of Veterans Affairs 3,235 542.47 0 0 144 32.48 939 130.56 1,787 823.07 365 429.53
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 129 509.89 0 0 6 40.67 33 186.45 66 689.86 24 577
Equal Employment Opportunity Commission 33 267.7 1 7 1 175 9 134.56 13 189.92 9 552.44
Export-Import Bank of the United States 1 183 0 0 0 0 0 0 1 183 0 0
Farm Credit Administration 1 94 0 0 0 0 1 94 0 0 0 0
Farm Credit System Insurance Corporation 0 0 0 0 0 0 0 0 0 0 0 0
Federal Communications Commission 7 185.71 0 0 0 0 0 0 7 185.71 0 0
Federal Deposit Insurance Corporation 64 355.09 1 17 3 38 22 130.77 35 548.09 3 178.33
Federal Election Commission 0 0 0 0 0 0 0 0 0 0 0 0
Federal Energy Regulatory Commission 4 150 0 0 2 120 1 180 1 180 0 0
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 10 363.7 0 0 2 58.5 4 226.75 4 653.25 0 0
Federal Labor Relations Authority 5 166.2 0 0 1 17 1 17 3 265.67 0 0
Federal Maritime Commission 2 374 0 0 0 0 0 0 0 0 2 374
Federal Mediation and Conciliation Service 1 180 0 0 0 0 0 0 0 0 1 180
Federal Mine Safety and Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0
Federal Reserve System - Board of Governors 16 624.69 0 0 4 646.5 1 89 11 665.45 0 0
Federal Retirement Thrift Investment Board 0 0 0 0 0 0 0 0 0 0 0 0
Federal Trade Commission 1 185 0 0 0 0 1 185 0 0 0 0
General Services Administration 148 479.32 3 10.67 3 10 43 141.98 88 659.12 11 615.45
Government Printing Office 79 583.94 0 0 13 31.62 17 109.76 48 903.62 1 480
Harry S. Truman Scholarship 0 0 0 0 0 0 0 0 0 0 0 0
Holocaust Memorial Museum U.S. 0 0 0 0 0 0 0 0 0 0 0 0
Illinois and Michigan Canal National Heritage Corridor Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 1 31 0 0 1 31 0 0 0 0 0 0
Inter-American Foundation 1 176 0 0 0 0 1 176 0 0 0 0
International Boundary and Water Commission 1 201 0 0 0 0 1 201 0 0 0 0
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 2 366.5 0 0 0 0 0 0 2 366.5 0 0
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0 0 0 0 0 0 0
John F. Kennedy Center for the Performing Arts 1 610 0 0 0 0 0 0 1 610 0 0
Marine Mammal Commission 0 0 0 0 0 0 0 0 0 0 0 0
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 2 253.5 0 0 0 0 0 0 2 253.5 0 0
Millennium Challenge Corporation 8 357.5 0 0 1 30 2 45 3 320 2 890
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 42 422.02 0 0 6 38.5 10 103.1 10 936 16 443.94
National Archives and Records Administration 9 330.22 0 0 2 28.5 4 108.75 2 1,214.50 1 51
National Capital Planning Commission 0 0 0 0 0 0 0 0 0 0 0 0
National Commission on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Council on Disability 1 120 0 0 0 0 1 120 0 0 0 0
National Credit Union Administration 5 222 0 0 0 0 1 56 2 216 2 311
National Endowment for the Arts 2 94 0 0 0 0 1 14 0 0 1 174
National Endowment for the Humanities 0 0 0 0 0 0 0 0 0 0 0 0
National Gallery of Art 3 191 0 0 0 0 2 187 1 199 0 0
National Indian Gaming Commission 4 144 0 0 2 38 0 0 2 250 0 0
National Labor Relations Board 5 342.6 0 0 0 0 3 152.67 2 627.5 0 0
National Mediation Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Reconnaissance Office 3 291.67 0 0 0 0 0 0 0 0 3 291.67
National Science Foundation 14 348.79 0 0 0 0 3 188.67 10 422.4 1 93
National Transportation Safety Board 2 233 0 0 0 0 1 195 1 271 0 0
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0 0 0 0 0 0 0
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 9 254.44 0 0 2 37.5 3 167.67 3 475.33 1 286
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0
Office of Government Ethics 0 0 0 0 0 0 0 0 0 0 0 0
Office of Personnel Management 58 589.4 0 0 8 245.62 8 50.5 29 934.55 13 362.62
Office of Special Counsel 0 0 0 0 0 0 0 0 0 0 0 0
Office of the Director of National Intelligence 3 187.67 0 0 1 83 1 109 1 371 0 0
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0 0 0 0 0 0 0 0 0 0
Peace Corps 3 450.33 0 0 0 0 1 327 2 512 0 0
Pension Benefit Guaranty Corporation 19 386.89 0 0 3 19 3 48 13 550 0 0
Postal Regulatory Commission 0 0 0 0 0 0 0 0 0 0 0 0
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 6 530.83 0 0 0 0 1 97 5 617.6 0 0
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 33 444.39 1 77 0 0 11 159.27 18 631.94 3 487
Selective Service System NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 58 1,513.19 0 0 2 25.5 18 213.67 35 2,336.31 3 699
Smithsonian Institution 20 327.15 0 0 0 0 5 82.4 12 464.25 3 186.67
Social Security Administration 929 570.84 7 2.29 53 40.75 240 280.25 476 791.74 153 549.07
Tennessee Valley Authority 57 359.96 0 0 8 55.62 15 126.13 27 559.37 7 439.71
Trade and Development Agency 0 0 0 0 0 0 0 0 0 0 0 0
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 4,184 372.95 0 0 425 15.91 1,031 96.85 2,451 567.99 277 222.68
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Cabinet Subtotal 19,373 491.15 208 240.99 1,475 105.74 5,078 154.59 9,974 716.17 2,638 523.47
Medium Subtotal 1,587 558.72 12 11.83 94 61.79 421 224.29 817 808.68 243 516.94
Small Subtotal 349 452.07 2 40.5 37 111.49 101 172.76 179 667.18 30 556.4
Micro Subtotal 8 236.38 0 0 1 31 3 146.33 4 355.25 0 0
Government-wide 21,317 495.45 222 226.79 1,607.00 103.26 5,603 160.15 10,974 722.12 2,911 523.27

NRF = No Report Filed