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  3. Table B-11 FY 2009 Types of Complaints Closures

Table B-11 FY 2009 Types of Complaints Closures

Table B-11
FY 2009 Types of Complaints Closures
Agency or Department Total Complaint Closures Number Closures by Settlement % Settlements Number Closures by Withdrawal % Withdrawals Number Dismissal Closures % Dismissals Number Merit Complaint Closures % Merit Complaint Closures
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 18 11 61.11% 1 5.56% 2 11.11% 4 22.22%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 22 7 31.82% 3 13.64% 3 13.64% 9 40.91%
Central Intelligence Agency 19 8 42.11% 3 15.79% 5 26.32% 3 15.79%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Consumer Product Safety Commission 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
Corporation for National and Community Service 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Court Services & Offender Supervision Agency for DC 16 2 12.50% 2 12.50% 4 25.00% 8 50.00%
Defense Army and Air Force Exchange 83 28 33.73% 9 10.84% 16 19.28% 30 36.14%
Defense Commissary Agency 87 34 39.08% 8 9.20% 22 25.29% 23 26.44%
Defense Contract Audit Agency 15 3 20.00% 2 13.33% 1 6.67% 9 60.00%
Defense Contract Management Agency 36 4 11.11% 0 0.00% 10 27.78% 22 61.11%
Defense Finance and Accounting Service 54 12 22.22% 4 7.41% 15 27.78% 23 42.59%
Defense Human Resources Activity 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
Defense Information Systems Agency 6 5 83.33% 0 0.00% 1 16.67% 0 0.00%
Defense Intelligence Agency 31 10 32.26% 6 19.35% 6 19.35% 9 29.03%
Defense Logistics Agency 106 32 30.19% 17 16.04% 16 15.09% 41 38.68%
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 14 7 50.00% 1 7.14% 2 14.29% 4 28.57%
Defense National Guard Bureau 9 2 22.22% 2 22.22% 1 11.11% 4 44.44%
Defense National Security Agency 31 9 29.03% 1 3.23% 16 51.61% 5 16.13%
Defense Nuclear Facilities Safety Board 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 4 1 25.00% 0 0.00% 1 25.00% 2 50.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 22 6 27.27% 5 22.73% 1 4.55% 10 45.45%
Defense Security Service 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 3 0 0.00% 0 0.00% 1 33.33% 2 66.67%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 744 206 27.69% 34 4.57% 38 5.11% 466 62.63%
Department of Commerce 249 78 31.33% 21 8.43% 81 32.53% 69 27.71%
Department of Defense Education Activity 36 9 25.00% 2 5.56% 11 30.56% 14 38.89%
Department of Education 19 5 26.32% 2 10.53% 6 31.58% 6 31.58%
Department of Energy 35 9 25.71% 3 8.57% 7 20.00% 16 45.71%
Department of Health and Human Services 310 112 36.13% 33 10.65% 55 17.74% 110 35.48%
Department of Homeland Security 1,118 218 19.50% 84 7.51% 247 22.09% 569 50.89%
Department of Housing and Urban Development 71 14 19.72% 7 9.86% 8 11.27% 42 59.15%
Department of Justice 518 122 23.55% 73 14.09% 146 28.19% 177 34.17%
Department of Labor 105 17 16.19% 11 10.48% 11 10.48% 66 62.86%
Department of State 134 20 14.93% 13 9.70% 34 25.37% 67 50.00%
Department of the Air Force 452 177 39.16% 46 10.18% 79 17.48% 150 33.19%
Department of the Army 1,222 503 41.16% 155 12.68% 238 19.48% 326 26.68%
Department of the Interior 309 71 22.98% 19 6.15% 38 12.30% 181 58.58%
Department of the Navy 629 248 39.43% 87 13.83% 113 17.97% 181 28.78%
Department of the Treasury 474 119 25.11% 53 11.18% 70 14.77% 232 48.95%
Department of Transportation 422 110 26.07% 26 6.16% 116 27.49% 170 40.28%
Department of Veterans Affairs 1,822 436 23.93% 262 14.38% 332 18.22% 792 43.47%
Environmental Protection Agency 55 16 29.09% 3 5.45% 18 32.73% 18 32.73%
Equal Employment Opportunity Commission 36 10 27.78% 4 11.11% 3 8.33% 19 52.78%
Export-Import Bank of the US 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 3 1 33.33% 2 66.67% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 17 4 23.53% 2 11.76% 7 41.18% 4 23.53%
Federal Election Commission 3 0 0.00% 1 33.33% 2 66.67% 0 0.00%
Federal Energy Regulatory Commission 2 1 50.00% 0 0.00% 1 50.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Federal Labor Relations Authority 7 5 71.43% 0 0.00% 2 28.57% 0 0.00%
Federal Maritime Commission 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 4 0 0.00% 4 100.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 3 0 0.00% 0 0.00% 2 66.67% 1 33.33%
General Services Administration 74 16 21.62% 5 6.76% 13 17.57% 40 54.05%
Government Printing Office 48 8 16.67% 0 0.00% 25 52.08% 15 31.25%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 2 1 50.00% 0 0.00% 1 50.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 4 0 0.00% 0 0.00% 2 50.00% 2 50.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 49 13 26.53% 3 6.12% 12 24.49% 21 42.86%
National Archives and Records Administration 8 1 12.50% 0 0.00% 5 62.50% 2 25.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 3 0 0.00% 1 33.33% 0 0.00% 2 66.67%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 8 2 25.00% 1 12.50% 1 12.50% 4 50.00%
National Mediation Board 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
National Reconnaissance Office 6 2 33.33% 1 16.67% 0 0.00% 3 50.00%
National Science Foundation 4 2 50.00% 0 0.00% 0 0.00% 2 50.00%
National Transportation Safety Board 3 3 100.00% 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 20 11 55.00% 0 0.00% 3 15.00% 6 30.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 15 2 13.33% 0 0.00% 5 33.33% 8 53.33%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
Overseas Private Investment Corporation 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Peace Corps 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 19 4 21.05% 1 5.26% 8 42.11% 6 31.58%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Securities and Exchange Commission 13 9 69.23% 0 0.00% 3 23.08% 1 7.69%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 31 6 19.35% 0 0.00% 0 0.00% 25 80.65%
Smithsonian Institution 14 4 28.57% 0 0.00% 5 35.71% 5 35.71%
Social Security Administration 423 52 12.29% 75 17.73% 76 17.97% 220 52.01%
Tennessee Valley Authority 42 13 30.95% 1 2.38% 8 19.05% 20 47.62%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 5,952 542 9.11% 364 6.12% 2,413 40.54% 2,633 44.24%
U.S. Tax Court 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation & Conservation Comm NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF










Cabinet Level Subtotal 15,125 3,169 20.95% 1,350 8.93% 4,153 27.46% 6,453 42.66%
Midsize Agencies Subtotal 720 126 17.50% 89 12.36% 144 20.00% 361 50.14%
Small Agencies Subtotal 284 96 33.80% 25 8.80% 72 25.35% 91 32.04%
Micro Agencies Subtotal 5 3 60.00% 1 20.00% 1 20.00% 0 0.00%
Government-wide 16,134 3,394 21.04% 1,465 9.08% 4,370 27.09% 6,905 42.80%

NRF = No Report Filed