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U.S. Postal Service (USPS)

Permanent Workforce: 622,045 Temporary Workforce: 85,843 Total Workforce: 707,888

Workforce Composition

Total # Men Women Hispanic or Latino White Black or African American Asian Native Hawaiian / Other Pacific Islander American Indian / Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 622,045 59.76% 40.24% 8.77% 60.29% 21.28% 8.25% 0.21% 0.67% 0.53% 0.81%
Major Occupations:
City Carrier 200,355 72.54% 27.46% 11.57% 59.46% 18.97% 8.87% 0.24% 0.53% 0.37% 0.39%
Clerk 177,334 43.45% 56.55% 8.05% 54.64% 24.46% 11.43% 0.24% 0.63% 0.55% 1.04%
Mail Handler 52,819 68.97% 31.03% 9.49% 40.09% 39.06% 9.98% 0.27% 0.53% 0.59% 2.12%
GS-14 and GS-15* 8,771 66.40% 33.60% 7.35% 67.63% 17.96% 5.10% 0.18% 0.90% 0.88% 0.22%
Senior Pay Level* 745 71.01% 28.99% 7.25% 72.89% 15.03% 3.22% 0.54% 0.27% 0.81% 0.13%

*Does not include pay-banded employees

Targeted Disabilities

As of September 30, 2009, USPS employed 5,372 (0.76%) Individuals with Targeted Disabilities (IWTD). In order to have met the federal 2% participation rate goal, 14,158 IWTD were needed. This represents a decrease of 482 employees from FY 2008 and a decrease of 794 employees since FY 2005. The participation rate for FY 2008 was 0.77% and for FY 2005 was 0.88%. Over the 5-year period USPS had a net decrease of 0.12% in employees with targeted disabilities.

EEO Complaint Processing

I. Counseling

USPS timely processed 99.5% of the 17,054 pre-complaint counselings (without remands) completed in FY 2009.

II. Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Reprisal; (2) Disability (Physical); and (3) Age. Of the 5,659 complaints filed at USPS, 1,283 contained allegations of race (Black/African American) discrimination, 570 contained allegations of race (White) discrimination, 128 contained allegations of race (Asian) discrimination, 17 contained allegations of race (American Indian/Alaska Native) discrimination, 757 contained allegations of color discrimination and 2,533 contained allegations of disability discrimination.

III. Complaint Processing Times

Of the 3,014 completed investigations, 99.2% were timely. USPS' average time for completing an investigation was 113 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority had the lowest average of 100 days.

USPS' average processing time for all complaint closures increased from 238 days in FY 2008 to 243 days in FY 2009. The government-wide average was 344 days.

IV. Costs

USPS agreed to pay $840,044 for 4,584 pre-complaint settlements, of which 433 were monetary settlements averaging $1,940. USPS expended a total of $4,541,324 for 3,014 complaint investigations, for an average expenditure of $1,507.

USPS agreed to pay a total of $5,631,795 plus other benefits for 598 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $9,418.

Outcome of Counselings Completed in FY 2009
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 4,898 12,181 17,079
Settlements 750 15.3% 3,834 31.5% 4,584 26.8%
Withdrawals or No Complaints Filed 1,270 25.9% 5,437 44.6% 6,707 39.3%
Complaints Filed* 5,400 31.6%
Decision to File Complaint Pending at End of Fiscal Year 388 2.3%

*Includes only complaints filed in FY 2009 where counseling was also completed during FY 2009.

Agency Use of ADR for EEO Dispute Resolution in FY 2009
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 17,079 5,952
Total Number Offered ADR 14,667 10
ADR Offer Rate* 85.9% 0.2%
ADR Participation Rate* 71.3% 0.2%
Total ADR Settlements 3,834 3
Total ADR Settlements Amount $499,597.77 $79,500.00

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2009
Total # # Timely % Timely FY 2008 APD* FY 2009 APD % Change
All Pre-Complaint Counselings (minus remands) 17,054 16,971 99.5%
All Investigations 3,014 2,990 99.2% 103 113 9.7%
All Complaint Closures 5,952 238 243 2.1%
Merit Decisions (no AJ) 1,297 1,272 98.1% 242 266 9.9%
Dismissal Decisions (no AJ) 2,403 26 35 34.6%

*APD = Average Processing Days

Outcomes of Complaints in FY 2009
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 5,659
Total Closures 5,952
Settlements 542 9.1%
Withdrawals 364 6.1%
Total Final Agency Actions 5,046 84.8% 3,700 73.3% 1,330 26.4% 16 0.3%
Dismissals 2,413 47.8% 2,403 99.6% 10 0.4% 0 0%
Merit Decisions 2,633 52.2% 1,297 49.3% 1,320 50.1% 16 0.6%
Finding Discrimination 72 2.7% 0 0% 56 77.8% 16 22.2%
Finding No Discrimination 2,561 97.3% 1,297 50.6% 1,264 49.4% 0 0%