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Table B-9b Timeliness and Cost of Complaint Investigations Completed by Contract Investigators

Agency or Department Total Number Completed Investigations By Contractor Average Processing Days Completed Investigations By Contractor Number Timely Completed within 180 Days Number Timely Completed within 181-360 Days Total Number Timely Completed Investigations By Contractor % Investigations Timely Completed By Contractor Total Cost Completed Investigations By Contractor Average Cost Completed Investigations By Contractor
Table B-9b
FY 2012 Timeliness and Cost of Complaint Investigations Completed by Contract Investigators
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Agency for International Development 11 270.09 1 0 1 9.09% $28,479.00 $2,589.00
American Battle Monuments Commission 0 0 0 0 0 0.00% $0.00 $0.00
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0.00% $0.00 $0.00
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0 0 0 0.00% $0.00 $0.00
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 5 161.2 4 1 5 100.00% $13,500.00 $2,700.00
Central Intelligence Agency 3 322.33 0 0 0 0.00% $72,159.48 $24,053.16
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0.00% $0.00 $0.00
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0.00% $0.00 $0.00
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0.00% $0.00 $0.00
Commodity Futures Trading Commission 1 110 1 0 1 100.00% $6,750.00 $6,750.00
Consumer Financial Protection Bureau 0 0 0 0 0 0.00% $0.00 $0.00
Consumer Product Safety Commission 4 142.25 4 0 4 100.00% $9,808.00 $2,452.00
Corporation for National and Community Service 6 108.67 5 1 6 100.00% $27,107.00 $4,517.83
Court Services and Offender Supervision Agency for the District of Columbia 4 130.25 4 0 4 100.00% $18,060.00 $4,515.00
Defense Army and Air Force Exchange 0 0 0 0 0 0.00% $0.00 $0.00
Defense Commissary Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Contract Audit Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Contract Management Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Finance and Accounting Service 0 0 0 0 0 0.00% $0.00 $0.00
Defense Human Resources Activity 0 0 0 0 0 0.00% $0.00 $0.00
Defense Information Systems Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Intelligence Agency 1 231 0 0 0 0.00% $3,200.00 $3,200.00
Defense Joint Task Force National Capital Region Medical 1 315 0 0 0 0.00% $3,025.00 $3,025.00
Defense Logistics Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Media Activity 0 0 0 0 0 0.00% $0.00 $0.00
Defense Missile Defense Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Geospatial-Intelligence Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Guard Bureau 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Security Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Defense Office of the Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
Defense Office of the Secretary - Wash. Hqtrs. Services 0 0 0 0 0 0.00% $0.00 $0.00
Defense Security Service 5 193 0 0 0 0.00% $22,185.00 $4,437.00
Defense Technical Information Center 0 0 0 0 0 0.00% $0.00 $0.00
Defense Threat Reduction Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense TRICARE Management Activity 2 368.5 0 1 1 50.00% $6,094.00 $3,047.00
Defense Uniformed Services University 0 0 0 0 0 0.00% $0.00 $0.00
Department of Agriculture 437 241.59 187 30 217 49.66% $1,535,339.78 $3,513.36
Department of Commerce 177 189.83 91 70 161 90.96% $1,024,027.50 $5,785.47
Department of Defense Education Activity 43 153.19 36 6 42 97.67% $137,500.30 $3,197.68
Department of Education 26 179 17 9 26 100.00% $90,427.61 $3,477.99
Department of Energy 51 178.84 23 19 42 82.35% $133,184.06 $2,611.45
Department of Health and Human Services 281 153.7 225 37 262 93.24% $1,218,862.06 $4,337.59
Department of Homeland Security 725 243.78 225 112 337 46.48% $2,219,548.91 $3,061.45
Department of Housing and Urban Development 77 285.31 20 6 26 33.77% $148,322.00 $1,926.26
Department of Justice 459 191.59 260 100 360 78.43% $1,616,204.04 $3,521.14
Department of Labor 85 204.12 51 32 83 97.65% $262,000.00 $3,082.35
Department of State 90 247.5 25 21 46 51.11% $276,255.00 $3,069.50
Department of the Air Force 0 0 0 0 0 0.00% $0.00 $0.00
Department of the Army 0 0 0 0 0 0.00% $0.00 $0.00
Department of the Interior 238 270.06 87 36 123 51.68% $781,905.60 $3,285.32
Department of the Navy 0 0 0 0 0 0.00% $0.00 $0.00
Department of the Treasury 0 0 0 0 0 0.00% $0.00 $0.00
Department of Transportation 105 129.56 94 10 104 99.05% $471,660.00 $4,492.00
Department of Veterans Affairs 541 155.29 479 24 503 92.98% $1,679,652.70 $3,104.72
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 24 315.13 0 5 5 20.83% $40,969.00 $1,707.04
Equal Employment Opportunity Commission 0 0 0 0 0 0.00% $0.00 $0.00
Export-Import Bank of the US 1 240 0 1 1 100.00% $6,238.58 $6,238.58
Farm Credit Administration 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit System Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Communications Commission 10 39 0 10 10 100.00% $36,000.00 $3,600.00
Federal Deposit Insurance Corporation 29 224.21 13 16 29 100.00% $165,049.44 $5,691.36
Federal Election Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Energy Regulatory Commission 6 180 6 0 6 100.00% $21,000.00 $3,500.00
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 3 225 1 1 2 66.67% $14,509.00 $4,836.33
Federal Labor Relations Authority 1 248 0 1 1 100.00% $7,649.00 $7,649.00
Federal Maritime Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mediation and Conciliation Service 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mine Safety & Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Reserve System--Board of Governors 5 151 4 1 5 100.00% $41,956.10 $8,391.22
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF NRF NRF
Federal Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
General Services Administration 77 265.82 23 21 44 57.14% $230,204.61 $2,989.67
Government Printing Office 26 274.27 1 11 12 46.15% $79,107.00 $3,042.58
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Holocaust Memorial Museum U.S. 0 0 0 0 0 0.00% $0.00 $0.00
Institute of Museum and Library Services 0 0 0 0 0 0.00% $0.00 $0.00
Inter-American Foundation 0 0 0 0 0 0.00% $0.00 $0.00
International Boundary and Water Commission 0 0 0 0 0 0.00% $0.00 $0.00
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 2 161.5 1 0 1 50.00% $10,344.00 $5,172.00
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0.00% $0.00 $0.00
John F. Kennedy Center for the Performing Arts 1 61 1 0 1 100.00% $3,974.00 $3,974.00
Marine Mammal Commission 0 0 0 0 0 0.00% $0.00 $0.00
Merit Systems Protection Board 1 148 1 0 1 100.00% $5,619.00 $5,619.00
Millennium Challenge Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 21 193.57 10 7 17 80.95% $91,245.88 $4,345.04
National Archives and Records Administration 3 170 2 1 3 100.00% $11,477.43 $3,825.81
National Capital Planning Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Council on Disability 0 0 0 0 0 0.00% $0.00 $0.00
National Credit Union Administration 3 217 1 1 2 66.67% $15,830.00 $5,276.67
National Endowment for the Arts 0 0 0 0 0 0.00% $0.00 $0.00
National Endowment for the Humanities 0 0 0 0 0 0.00% $0.00 $0.00
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0 0 0 0.00% $0.00 $0.00
National Indian Gaming Commission 2 266 0 1 1 50.00% $9,903.00 $4,951.50
National Labor Relations Board 0 0 0 0 0 0.00% $0.00 $0.00
National Mediation Board 0 0 0 0 0 0.00% $0.00 $0.00
National Reconnaissance Office 0 0 0 0 0 0.00% $0.00 $0.00
National Science Foundation 4 371.75 0 0 0 0.00% $11,940.00 $2,985.00
National Transportation Safety Board 2 111 2 0 2 100.00% $5,465.00 $2,732.50
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0.00% $0.00 $0.00
Nuclear Regulatory Commission 9 209.44 6 1 7 77.78% $45,000.00 $5,000.00
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety &Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Office of Government Ethics 0 0 0 0 0 0.00% $0.00 $0.00
Office of Personnel Management 2 120 2 0 2 100.00% $5,500.00 $2,750.00
Office of Special Counsel 0 0 0 0 0 0.00% $0.00 $0.00
Office of the Director of National Intelligence 0 0 0 0 0 0.00% $0.00 $0.00
Overseas Private Investment Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Peace Corps 4 156.75 3 1 4 100.00% $16,786.00 $4,196.50
Pension Benefit Guaranty Corporation 7 194.14 3 3 6 85.71% $18,000.00 $2,571.43
Postal Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 4 178 4 0 4 100.00% $8,090.00 $2,022.50
Securities and Exchange Commission 10 259.7 4 4 8 80.00% $36,258.26 $3,625.83
Selective Service System 2 288 0 2 2 100.00% $3,864.00 $1,932.00
Small Business Administration 24 215.54 5 17 22 91.67% $106,641.00 $4,443.38
Smithsonian Institution 8 173.5 7 1 8 100.00% $19,250.00 $2,406.25
Social Security Administration 339 194.84 222 57 279 82.30% $1,520,762.08 $4,486.02
Tennessee Valley Authority 41 139.9 41 0 41 100.00% $70,258.59 $1,713.62
Trade and Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Postal Service 2,660 112.86 2,562 74 2,636 99.10% $4,395,336.75 $1,652.38
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF









Cabinet Level Subtotal 6,004 165.45 4,382 587 4,969 82.76% $16,024,730.31 $2,669.01
Midsize Agencies Subtotal 565 207.41 323 124 447 79.12% $2,249,880.60 $3,982.09
Small Agencies Subtotal 140 205.75 59 41 100 71.43% $584,873.85 $4,177.67
Micro Agencies Subtotal 0 0 0 0 0 0.00% $0.00 $0.00
Government-wide 6,709 169.82 4,764 752 5,516 82.22% $18,859,484.76 $2,811.07

NRF = No Report Filed