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Table B-9 Timeliness and Cost of All Completed Complaint Investigations

Agency or Department Total Number Completed Investigations  Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number  Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed  Total Cost All Completed Investigations   Average Cost All Completed Investigations 
Table B-9
FY 2012 Timeliness and Cost of All Completed Complaint Investigations
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Agency for International Development 13 282.38 1 0 1 7.69% $30,971.00 $2,382.38
American Battle Monuments Commission 0 0 0 0 0 0.00% $0.00 $0.00
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0.00% $0.00 $0.00
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0 0 0 0.00% $0.00 $0.00
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 5 161.2 4 1 5 100.00% $27,000.00 $5,400.00
Central Intelligence Agency 14 345.57 0 1 1 7.14% $272,714.68 $19,479.62
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0.00% $0.00 $0.00
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0.00% $0.00 $0.00
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0.00% $0.00 $0.00
Commodity Futures Trading Commission 1 110 1 0 1 100.00% $6,750.00 $6,750.00
Consumer Financial Protection Bureau 3 209 0 3 3 100.00% $23,469.60 $7,823.20
Consumer Product Safety Commission 4 142.25 4 0 4 100.00% $19,616.00 $4,904.00
Corporation for National and Community Service 6 108.67 5 1 6 100.00% $27,107.00 $4,517.83
Court Services and Offender Supervision Agency for the District of Columbia 6 165 4 0 4 66.67% $22,512.00 $3,752.00
Defense Army and Air Force Exchange 38 234.79 2 3 5 13.16% $446,869.22 $11,759.72
Defense Commissary Agency 58 256.97 12 2 14 24.14% $257,328.02 $4,436.69
Defense Contract Audit Agency 12 264 0 3 3 25.00% $53,240.28 $4,436.69
Defense Contract Management Agency 3 328.67 0 0 0 0.00% $13,310.07 $4,436.69
Defense Finance and Accounting Service 20 244.55 2 9 11 55.00% $88,733.80 $4,436.69
Defense Human Resources Activity 0 0 0 0 0 0.00% $0.00 $0.00
Defense Information Systems Agency 4 260.75 0 0 0 0.00% $28,003.28 $7,000.82
Defense Intelligence Agency 14 314.36 0 5 5 35.71% $60,876.97 $4,348.36
Defense Joint Task Force National Capital Region Medical 1 315 0 0 0 0.00% $3,025.00 $3,025.00
Defense Logistics Agency 52 272.19 4 8 12 23.08% $464,213.36 $8,927.18
Defense Media Activity 0 0 0 0 0 0.00% $0.00 $0.00
Defense Missile Defense Agency 1 237 0 0 0 0.00% $4,437.00 $4,437.00
Defense National Geospatial-Intelligence Agency 17 179.47 10 7 17 100.00% $75,423.73 $4,436.69
Defense National Guard Bureau 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Security Agency 30 332.5 2 19 21 70.00% $303,746.90 $10,124.90
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Defense Office of the Inspector General 1 255 0 1 1 100.00% $9,895.00 $9,895.00
Defense Office of the Secretary - Wash. Hqtrs. Services 19 247.68 3 12 15 78.95% $172,330.74 $9,070.04
Defense Security Service 5 193 0 0 0 0.00% $22,185.00 $4,437.00
Defense Technical Information Center 0 0 0 0 0 0.00% $0.00 $0.00
Defense Threat Reduction Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense TRICARE Management Activity 2 368.5 0 1 1 50.00% $6,094.00 $3,047.00
Defense Uniformed Services University 0 0 0 0 0 0.00% $0.00 $0.00
Department of Agriculture 437 241.59 187 30 217 49.66% $1,535,339.78 $3,513.36
Department of Commerce 183 188.25 95 71 166 90.71% $1,045,662.42 $5,714.00
Department of Defense Education Activity 54 176.35 36 14 50 92.59% $186,303.89 $3,450.07
Department of Education 26 179 17 9 26 100.00% $90,427.61 $3,477.99
Department of Energy 51 178.84 23 19 42 82.35% $133,184.06 $2,611.45
Department of Health and Human Services 288 153.41 232 37 269 93.40% $1,233,362.06 $4,282.51
Department of Homeland Security 1,046 229.94 427 169 596 56.98% $4,963,672.94 $4,745.39
Department of Housing and Urban Development 77 285.31 20 6 26 33.77% $201,354.00 $2,614.99
Department of Justice 614 202.46 302 181 483 78.66% $2,575,296.36 $4,194.29
Department of Labor 85 204.12 51 32 83 97.65% $262,000.00 $3,082.35
Department of State 97 245.01 27 25 52 53.61% $284,655.00 $2,934.59
Department of the Air Force 305 263.15 36 17 53 17.38% $1,353,190.40 $4,436.69
Department of the Army 484 258.31 66 48 114 23.55% $3,014,704.36 $6,228.73
Department of the Interior 238 270.06 87 36 123 51.68% $781,905.60 $3,285.32
Department of the Navy 409 276.71 41 121 162 39.61% $3,715,910.00 $9,085.35
Department of the Treasury 285 197.5 135 113 248 87.02% $2,229,613.00 $7,823.20
Department of Transportation 216 136.06 196 18 214 99.07% $1,376,310.00 $6,371.81
Department of Veterans Affairs 1,583 164.52 1,258 133 1,391 87.87% $9,137,264.70 $5,772.12
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 61 354.98 1 8 9 14.75% $138,948.50 $2,277.84
Equal Employment Opportunity Commission 13 239.69 4 8 12 92.31% $84,000.00 $6,461.54
Export-Import Bank of the US 1 240 0 1 1 100.00% $6,238.58 $6,238.58
Farm Credit Administration 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit System Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Communications Commission 10 39 0 10 10 100.00% $36,000.00 $3,600.00
Federal Deposit Insurance Corporation 29 224.21 13 16 29 100.00% $165,049.44 $5,691.36
Federal Election Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Energy Regulatory Commission 6 180 6 0 6 100.00% $21,000.00 $3,500.00
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 3 225 1 1 2 66.67% $14,509.00 $4,836.33
Federal Labor Relations Authority 1 248 0 1 1 100.00% $7,649.00 $7,649.00
Federal Maritime Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mediation and Conciliation Service 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mine Safety & Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Reserve System--Board of Governors 5 151 4 1 5 100.00% $41,956.10 $8,391.22
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF NRF NRF
Federal Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
General Services Administration 77 265.82 23 21 44 57.14% $230,204.61 $2,989.67
Government Printing Office 26 274.27 1 11 12 46.15% $79,107.00 $3,042.58
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Holocaust Memorial Museum U.S. 0 0 0 0 0 0.00% $0.00 $0.00
Institute of Museum and Library Services 0 0 0 0 0 0.00% $0.00 $0.00
Inter-American Foundation 0 0 0 0 0 0.00% $0.00 $0.00
International Boundary and Water Commission 0 0 0 0 0 0.00% $0.00 $0.00
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 2 161.5 1 0 1 50.00% $10,344.00 $5,172.00
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0.00% $0.00 $0.00
John F. Kennedy Center for the Performing Arts 1 61 1 0 1 100.00% $3,974.00 $3,974.00
Marine Mammal Commission 0 0 0 0 0 0.00% $0.00 $0.00
Merit Systems Protection Board 1 148 1 0 1 100.00% $5,619.00 $5,619.00
Millennium Challenge Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 21 193.57 10 7 17 80.95% $91,245.88 $4,345.04
National Archives and Records Administration 3 170 2 1 3 100.00% $11,477.43 $3,825.81
National Capital Planning Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Council on Disability 0 0 0 0 0 0.00% $0.00 $0.00
National Credit Union Administration 3 217 1 1 2 66.67% $15,830.00 $5,276.67
National Endowment for the Arts 0 0 0 0 0 0.00% $0.00 $0.00
National Endowment for the Humanities 0 0 0 0 0 0.00% $0.00 $0.00
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0 0 0 0.00% $0.00 $0.00
National Indian Gaming Commission 2 266 0 1 1 50.00% $9,903.00 $4,951.50
National Labor Relations Board 3 167.33 3 0 3 100.00% $29,953.00 $9,984.33
National Mediation Board 0 0 0 0 0 0.00% $0.00 $0.00
National Reconnaissance Office 0 0 0 0 0 0.00% $0.00 $0.00
National Science Foundation 4 371.75 0 0 0 0.00% $11,940.00 $2,985.00
National Transportation Safety Board 2 111 2 0 2 100.00% $5,465.00 $2,732.50
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0.00% $0.00 $0.00
Nuclear Regulatory Commission 9 209.44 6 1 7 77.78% $45,000.00 $5,000.00
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety &Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Office of Government Ethics 0 0 0 0 0 0.00% $0.00 $0.00
Office of Personnel Management 25 103.4 25 0 25 100.00% $191,010.20 $7,640.41
Office of Special Counsel 0 0 0 0 0 0.00% $0.00 $0.00
Office of the Director of National Intelligence 0 0 0 0 0 0.00% $0.00 $0.00
Overseas Private Investment Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Peace Corps 4 156.75 3 1 4 100.00% $16,786.00 $4,196.50
Pension Benefit Guaranty Corporation 7 194.14 3 3 6 85.71% $18,000.00 $2,571.43
Postal Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 4 178 4 0 4 100.00% $8,090.00 $2,022.50
Securities and Exchange Commission 10 259.7 4 4 8 80.00% $36,258.26 $3,625.83
Selective Service System 2 288 0 2 2 100.00% $3,864.00 $1,932.00
Small Business Administration 33 204.09 12 18 30 90.91% $111,641.00 $3,383.06
Smithsonian Institution 8 173.5 7 1 8 100.00% $19,250.00 $2,406.25
Social Security Administration 339 194.84 222 57 279 82.30% $1,520,762.08 $4,486.02
Tennessee Valley Authority 44 138.2 44 0 44 100.00% $83,258.59 $1,892.24
Trade and Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Postal Service 2,660 112.86 2,562 74 2,636 99.10% $4,395,336.75 $1,652.38
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF









Cabinet Level Subtotal Including USPS 9,415 184.54 5,833 1,223 7,056 74.94% $40,525,205.30 $4,304.32
Midsize Agencies Subtotal 640 212.74 357 131 488 76.25% $2,574,839.90 $4,023.19
Small Agencies Subtotal 171 219.08 66 50 116 67.84% $929,634.05 $5,436.46
Micro Agencies Subtotal 0 0 0 0 0 0.00% $0.00 $0.00
Government-wide Including USPS 10,226 186.89 6,256 1,404 7,660 74.91% $44,029,679.25 $4,305.66









USPS Percentage of Cabinet Sub Total 28.25%
43.92% 6.05% 37.36%
10.85%
USPS Percentage of Government-wide 26.01%
40.95% 5.27% 34.41%
9.98%









Cabinet Level Subtotal Minus USPS 6,755 212.77 3,271 1,149 4,420 65.43% $36,129,868.55 $5,348.61
Government-wide Minus USPS 7,566 212.91 3,694 1,330 5,024 66.40% $39,634,342.50 $5,238.48

NRF = No Report Filed