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Table B-9 Timeliness and Cost of All Completed Complaint Investigations

Agency or Department Total Number Completed Investigations  Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number  Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed  Total Cost All Completed Investigations   Average Cost All Completed Investigations 
Table B-9
FY 2011 Timeliness and Cost of All Completed Complaint Investigations
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 1 330 0 1 1 100.00% $10,000.00 $10,000.00
Agency for International Development 7 293.86 0 2 2 28.57% $27,027.00 $3,861.00
American Battle Monuments Commission NRF NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0.00% $0.00 $0.00
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 12 133.33 10 2 12 100.00% $30,000.00 $2,500.00
Central Intelligence Agency 24 286.75 3 7 10 41.67% $243,687.25 $10,153.64
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0.00% $0.00 $0.00
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0.00% $0.00 $0.00
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0.00% $0.00 $0.00
Commodity Futures Trading Commission 1 330 0 1 1 100.00% $4,500.00 $4,500.00
Consumer Product Safety Commission 3 121.67 3 0 3 100.00% $6,251.00 $2,083.67
Corporation for National and Community Service 1 51 1 0 1 100.00% $2,800.00 $2,800.00
Court Services and Offender Supervision Agency for the District of Columbia 8 186.75 4 0 4 50.00% $59,520.00 $7,440.00
Defense Army and Air Force Exchange 49 194.55 20 5 25 51.02% $488,276.00 $9,964.82
Defense Commissary Agency 67 198.06 25 5 30 44.78% $362,911.53 $5,416.59
Defense Contract Audit Agency 13 174.92 6 2 8 61.54% $70,415.67 $5,416.59
Defense Contract Management Agency 9 201.89 1 0 1 11.11% $48,749.31 $5,416.59
Defense Finance and Accounting Service 39 196.33 12 11 23 58.97% $370,913.01 $9,510.59
Defense Human Resources Activity 4 283.75 0 2 2 50.00% $10,800.00 $2,700.00
Defense Information Systems Agency 10 306.2 1 3 4 40.00% $70,008.20 $7,000.82
Defense Intelligence Agency 18 308.56 2 6 8 44.44% $146,646.03 $8,147.00
Defense Logistics Agency 88 269.51 12 16 28 31.82% $776,595.60 $8,824.95
Defense Media Activity 2 65.5 2 0 2 100.00% $10,833.18 $5,416.59
Defense Missile Defense Agency 4 223.5 1 2 3 75.00% $21,666.36 $5,416.59
Defense National Geospatial-Intelligence Agency 16 193.69 8 8 16 100.00% $86,665.44 $5,416.59
Defense National Guard Bureau 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Security Agency 14 315.14 0 11 11 78.57% $85,524.55 $6,108.90
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Defense Office of the Inspector General 6 207.67 1 3 4 66.67% $52,679.46 $8,779.91
Defense Office of the Secretary - Wash. Hqtrs. Services 38 253.32 9 15 24 63.16% $374,284.33 $9,849.59
Defense Security Service 5 232.8 0 0 0 0.00% $27,082.95 $5,416.59
Defense Technical Information Center 1 151 1 0 1 100.00% $5,416.59 $5,416.59
Defense Threat Reduction Agency 3 209.33 1 0 1 33.33% $23,149.77 $7,716.59
Defense TRICARE Management Activity 0 0 0 0 0 0.00% $0.00 $0.00
Defense Uniformed Services University 0 0 0 0 0 0.00% $0.00 $0.00
Department of Agriculture 441 269.68 170 16 186 42.18% $1,868,632.52 $4,237.26
Department of Commerce 709 226.61 168 262 430 60.65% $2,587,247.46 $3,649.15
Department of Defense Education Activity 42 178.45 26 13 39 92.86% $165,165.44 $3,932.51
Department of Education 42 191.62 32 8 40 95.24% $164,307.52 $3,912.08
Department of Energy NRF NRF NRF NRF NRF NRF NRF NRF
Department of Health and Human Services 197 147.62 158 32 190 96.45% $1,143,497.14 $5,804.55
Department of Homeland Security 888 243.23 385 146 531 59.80% $3,664,840.32 $4,127.07
Department of Housing and Urban Development 60 326.03 3 5 8 13.33% $123,655.00 $2,060.92
Department of Justice 531 196.25 283 124 407 76.65% $2,801,502.22 $5,275.90
Department of Labor 101 195.27 66 31 97 96.04% $424,820.44 $4,206.14
Department of State 89 270.87 28 15 43 48.31% $211,680.00 $2,378.43
Department of the Air Force 287 206.31 53 12 65 22.65% $1,554,561.30 $5,416.59
Department of the Army 510 234.54 108 55 163 31.96% $3,394,217.78 $6,655.33
Department of the Interior 198 233.73 85 33 118 59.60% $757,640.82 $3,826.47
Department of the Navy 314 262.51 55 83 138 43.95% $2,866,820.00 $9,130.00
Department of the Treasury 339 170.39 220 102 322 94.99% $2,107,812.00 $6,217.73
Department of Transportation 247 145.66 212 10 222 89.88% $1,003,071.67 $4,061.02
Department of Veterans Affairs 1,598 179.9 1,084 191 1,275 79.79% $13,626,386.24 $8,527.15
Election Assistance Commission 0 0 0 0 0 0.00% $0.00 $0.00
Environmental Protection Agency 29 247.21 3 1 4 13.79% $76,725.00 $2,645.69
Equal Employment Opportunity Commission 12 150.25 10 0 10 83.33% $90,000.00 $7,500.00
Export-Import Bank of the US 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit Administration 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit System Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Communications Commission 5 61 5 0 5 100.00% $12,500.00 $2,500.00
Federal Deposit Insurance Corporation 20 207.15 10 10 20 100.00% $128,018.29 $6,400.91
Federal Election Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Energy Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 0 0 0 0 0 0.00% $0.00 $0.00
Federal Labor Relations Authority 1 194 0 1 1 100.00% $6,226.00 $6,226.00
Federal Maritime Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mediation and Conciliation Service 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mine Safety & Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Reserve System--Board of Governors 7 197.57 4 2 6 85.71% $39,920.00 $5,702.86
Federal Retirement Thrift Investment Board 0 0 0 0 0 0.00% $0.00 $0.00
Federal Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
General Services Administration 65 262.89 19 26 45 69.23% $184,094.06 $2,832.22
Government Printing Office 32 214.47 13 19 32 100.00% $87,107.00 $2,722.09
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0.00% $0.00 $0.00
Holocaust Memorial Museum U.S. 0 0 0 0 0 0.00% $0.00 $0.00
Institute of Museum and Library Services 0 0 0 0 0 0.00% $0.00 $0.00
Inter-American Foundation 0 0 0 0 0 0.00% $0.00 $0.00
International Boundary and Water Commission 8 109.13 8 0 8 100.00% $21,795.00 $2,724.38
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0.00% $0.00 $0.00
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0.00% $0.00 $0.00
Marine Mammal Commission 0 0 0 0 0 0.00% $0.00 $0.00
Merit Systems Protection Board 0 0 0 0 0 0.00% $0.00 $0.00
Millennium Challenge Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 26 173.77 20 4 24 92.31% $124,158.36 $4,775.32
National Archives and Records Administration 6 168.5 4 2 6 100.00% $18,798.73 $3,133.12
National Capital Planning Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Council on Disability 0 0 0 0 0 0.00% $0.00 $0.00
National Credit Union Administration 8 191.25 4 0 4 50.00% $29,651.00 $3,706.38
National Endowment for the Arts 1 120 1 0 1 100.00% $2,950.00 $2,950.00
National Endowment for the Humanities 0 0 0 0 0 0.00% $0.00 $0.00
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 1 315 0 0 0 0.00% $5,165.00 $5,165.00
National Indian Gaming Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Labor Relations Board 11 235 5 3 8 72.73% $102,414.32 $9,310.39
National Mediation Board 2 78 2 0 2 100.00% $5,200.00 $2,600.00
National Reconnaissance Office 2 416.5 0 1 1 50.00% $6,456.59 $3,228.30
National Science Foundation 6 195.17 4 0 4 66.67% $24,527.00 $4,087.83
National Transportation Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0.00% $0.00 $0.00
Nuclear Regulatory Commission 9 199.33 6 2 8 88.89% $45,000.00 $5,000.00
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Office of Government Ethics 0 0 0 0 0 0.00% $0.00 $0.00
Office of Personnel Management 23 102 23 0 23 100.00% $195,460.20 $8,498.27
Office of Special Counsel 0 0 0 0 0 0.00% $0.00 $0.00
Office of the Director of National Intelligence 3 413.33 0 2 2 66.67% $30,435.00 $10,145.00
Overseas Private Investment Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Peace Corps 3 234 1 2 3 100.00% $21,205.00 $7,068.33
Pension Benefit Guaranty Corporation 22 202 7 12 19 86.36% $75,612.00 $3,436.91
Postal Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 3 164.33 3 0 3 100.00% $8,800.00 $2,933.33
Securities and Exchange Commission 3 175 3 0 3 100.00% $17,858.79 $5,952.93
Selective Service System 0 0 0 0 0 0.00% $0.00 $0.00
Small Business Administration 19 201.95 7 6 13 68.42% $73,034.00 $3,843.89
Smithsonian Institution 7 160.14 4 3 7 100.00% $16,625.00 $2,375.00
Social Security Administration 408 189.57 257 39 296 72.55% $1,904,040.55 $4,666.77
Tennessee Valley Authority 57 123.72 56 1 57 100.00% $110,921.00 $1,945.98
Trade and Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Postal Service 3,019 110.5 2,910 79 2,989 99.01% $4,265,066.00 $1,412.74
U.S. Tax Court 0 0 0 0 0 0.00% $0.00 $0.00
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF
                 
Cabinet Level Subtotal Including USPS 9,998 181.99 6,148 1,306 7,454 74.55% $45,763,541.85 $4,577.27
Midsize Agencies Subtotal 654 190.55 399 90 489 74.77% $2,813,076.46 $4,301.34
Small Agencies Subtotal 199 205.84 99 58 157 78.89% $1,020,206.68 $5,126.67
Micro Agencies Subtotal 3 162 2 1 3 100.00% $15,200.00 $5,066.67
Government-wide Including USPS 10,854 182.94 6,648 1,455 8,103 74.65% $49,612,024.99 $4,570.85
                 
USPS Percentage of Cabinet Sub Total 30.20%   47.33% 6.05% 40.10%   9.32%  
USPS Percentage of Government-wide 27.81%   43.77% 5.43% 36.89%   8.60%  
                 
Cabinet Level Subtotal Minus USPS 6,979 212.91 3,238 1,227 4,465 63.98% $41,498,475.85 $5,946.19
Government-wide Minus USPS 7,835 210.85 3,738 1,376 5,114 65.27% $45,346,958.99 $5,787.74

NRF = No Report Filed