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Table B-23 Summary of Pending Complaints By Category

Table B-23
FY 2012 Summary of Pending Complaints By Category
Agency or Department Pending End of Period Pending Acknowledgment Pending Investigation Pending Hearing Pending Final Agency Action
Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Agency for International Development 26 13,229 508.81 0 0 0 6 1,212 202 15 9,165 611 5 2,852 570.4
American Battle Monuments Commission 1 120 120 0 0 0 1 120 120 0 0 0 0 0 0
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 5 689 137.8 0 0 0 5 689 137.8 0 0 0 0 0 0
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 11 5,316 483.27 0 0 0 4 278 69.5 6 4,985 830.83 1 53 53
Central Intelligence Agency 48 33,581 699.6 1 33 33 20 5,406 270.3 26 27,122 1,043.15 1 1,020 1,020.00
Chemical Safety and Hazard Investigation Board 1 45 45 0 0 0 1 45 45 0 0 0 0 0 0
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Commodity Futures Trading Commission 2 277 138.5 1 1 1 0 0 0 0 0 0 1 276 276
Consumer Financial Protection Bureau 4 301 75.25 2 94 47 2 207 103.5 0 0 0 0 0 0
Consumer Product Safety Commission 4 1,574 393.5 0 0 0 2 248 124 2 1,326 663 0 0 0
Corporation for National and Community Service 7 1,205 172.14 0 0 0 2 10 5 4 1,192 298 1 3 3
Court Services and Offender Supervision Agency for the District of Columbia 14 7,156 511.14 0 0 0 3 468 156 11 6,688 608 0 0 0
Defense Army and Air Force Exchange 88 21,696 246.55 7 424 60.57 48 5,876 122.42 29 14,251 491.41 4 1,145 286.25
Defense Commissary Agency 151 52,335 346.59 0 0 0 70 10,623 151.76 50 31,726 634.52 17 9,051 532.41
Defense Contract Audit Agency 28 8,082 288.64 2 66 33 14 2,319 165.64 8 5,329 666.13 1 354 354
Defense Contract Management Agency 48 14,487 301.81 3 0 0 19 3,694 194.42 17 7,940 467.06 9 2,853 317
Defense Finance and Accounting Service 44 14,657 333.11 0 0 0 21 2,895 137.86 18 10,696 594.22 4 1,061 265.25
Defense Human Resources Activity 6 496 82.67 4 337 84.25 2 159 79.5 0 0 0 0 0 0
Defense Information Systems Agency 49 27,272 556.57 4 599 149.75 13 2,364 181.85 24 15,404 641.83 8 8,905 1,113.13
Defense Intelligence Agency 59 28,141 476.97 12 453 37.75 18 3,970 220.56 24 21,271 886.29 5 2,447 489.4
Defense Joint Task Force National Capital Region Medical 27 4,286 158.74 7 210 30 19 3,673 193.32 1 403 403 0 0 0
Defense Logistics Agency 134 39,735 296.53 8 200 25 67 8,605 128.43 46 27,447 596.67 11 3,466 315.09
Defense Media Activity 3 1,909 636.33 0 0 0 1 32 32 1 1,197 1,197.00 1 680 680
Defense Missile Defense Agency 9 3,339 371 0 0 0 3 560 186.67 6 2,779 463.17 0 0 0
Defense National Geospatial-Intelligence Agency 34 10,016 294.59 0 0 0 9 1,240 137.78 22 8,628 392.18 3 148 49.33
Defense National Guard Bureau 36 12,859 357.19 16 3,985 249.06 8 1,292 161.5 2 1,150 575 9 6,407 711.89
Defense National Security Agency 50 26,683 533.66 2 207 103.5 14 2,249 160.64 34 24,227 712.56 0 0 0
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Defense Office of the Inspector General 8 2,471 308.88 0 0 0 3 433 144.33 3 1,751 583.67 1 285 285
Defense Office of the Secretary - Wash. Hqtrs. Services 64 30,955 483.67 12 549 45.75 14 3,071 219.36 28 19,398 692.79 9 7,919 879.89
Defense Security Service 12 2,740 228.33 0 0 0 6 1,080 180 3 1,504 501.33 3 156 52
Defense Technical Information Center 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Defense Threat Reduction Agency 17 7,564 444.94 0 128 128 6 847 141.17 11 6,589 599 0 0 0
Defense TRICARE Management Activity 10 2,442 244.2 2 121 60.5 6 1,519 253.17 2 802 401 0 0 0
Defense Uniformed Services University 5 2,005 401 0 0 0 4 1,225 306.25 1 780 780 0 0 0
Department of Agriculture 937 574,555 613.19 71 8,283 116.66 250 67,730 270.92 455 373,457 820.78 153 124,634 814.6
Department of Commerce 469 223,485 476.51 12 256 21.33 96 12,395 129.11 174 111,780 642.41 182 99,020 544.07
Department of Defense Education Activity 94 28,311 301.18 8 287 35.88 19 2,068 108.84 40 20,657 516.43 19 5,264 277.05
Department of Education 51 22,390 439.02 3 13 4.33 15 1,890 126 31 19,794 638.52 2 693 346.5
Department of Energy 96 31,199 324.99 20 3,387 169.35 28 4,180 149.29 33 15,787 478.39 14 7,828 559.14
Department of Health and Human Services 502 208,380 415.1 37 2,872 77.62 94 11,442 121.72 289 174,089 602.38 68 19,669 289.25
Department of Homeland Security 1,980 934,552 472 179 23,423 130.85 476 99,742 209.54 979 642,063 655.84 322 168,968 524.75
Department of Housing and Urban Development 148 83,970 567.36 5 115 23 36 5,715 158.75 91 72,246 793.91 16 5,894 368.38
Department of Justice 1,454 807,363 555.27 127 50,586 398.31 251 48,972 195.11 624 478,301 766.51 372 185,090 497.55
Department of Labor 155 58,666 378.49 25 1,454 58.16 41 6,891 168.07 76 47,468 624.58 7 2,762 394.57
Department of State 213 100,309 470.93 24 4,237 176.54 63 11,596 184.06 90 66,094 734.38 36 18,382 510.61
Department of the Air Force 702 302,080 430.31 23 1,142 49.65 292 54,812 187.71 243 172,633 710.42 143 73,427 513.48
Department of the Army 1,308 490,945 375.34 84 4,663 55.51 606 102,482 169.11 500 336,533 673.07 105 46,662 444.4
Department of the Interior 545 350,147 642.47 66 6,180 93.64 151 32,202 213.26 234 252,272 1,078.09 84 59,011 702.51
Department of the Navy 1,026 417,970 407.38 60 2,079 34.65 468 107,041 228.72 394 271,050 687.94 103 37,782 366.82
Department of the Treasury 543 225,679 415.62 37 1,134 30.65 182 25,121 138.03 281 178,621 635.66 38 20,788 547.05
Department of Transportation 582 429,010 737.13 85 13,777 162.08 96 10,057 104.76 329 373,651 1,135.72 69 31,503 456.57
Department of Veterans Affairs 3,116 1,305,599 419 233 6,539 28.06 898 119,480 133.05 1,548 902,856 583.24 435 276,709 636.11
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 150 57,293 381.95 20 1,516 75.8 39 7,597 194.79 46 31,712 689.39 43 16,370 380.7
Equal Employment Opportunity Commission 27 8,071 298.93 4 214 53.5 4 399 99.75 8 5,189 648.63 6 2,185 364.17
Export-Import Bank of the US 1 2 2 0 0 0 0 0 0 0 0 0 0 0 0
Farm Credit Administration 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Farm Credit System Insurance Corporation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Communications Commission 12 1,145 95.42 3 55 18.33 2 35 17.5 5 1,020 204 0 0 0
Federal Deposit Insurance Corporation 49 14,741 300.84 3 107 35.67 23 3,079 133.87 18 9,745 541.39 3 1,791 597
Federal Election Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Energy Regulatory Commission 3 390 130 1 30 30 2 360 180 0 0 0 0 0 0
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 9 2,890 321.11 2 171 85.5 3 704 234.67 2 556 278 2 1,459 729.5
Federal Labor Relations Authority 1 296 296 0 0 0 0 0 0 0 0 0 1 296 296
Federal Maritime Commission 2 360 180 0 0 0 2 360 180 0 0 0 0 0 0
Federal Mediation and Conciliation Service 2 362 181 0 0 0 2 362 181 0 0 0 0 0 0
Federal Mine Safety& Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Reserve System--Board of Governors 23 10,984 477.57 6 2,676 446 5 831 166.2 6 4,692 782 6 2,785 464.17
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Trade Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
General Services Administration 152 68,909 453.35 0 0 0 44 8,106 184.23 87 56,100 644.83 12 4,092 341
Government Printing Office 88 56,123 637.76 5 485 97 15 3,677 245.13 62 49,995 806.37 6 1,966 327.67
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Holocaust Memorial Museum U.S. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Institute of Museum and Library Services 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Inter-American Foundation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
International Boundary and Water Commission 2 615 307.5 0 0 0 0 0 0 2 615 307.5 0 0 0
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 1 334 334 0 0 0 0 0 0 1 334 334 0 0 0
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
John F. Kennedy Center for the Performing Arts 1 245 245 0 0 0 0 0 0 1 245 245 0 0 0
Marine Mammal Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Merit Systems Protection Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Millennium Challenge Corporation 5 3,329 665.8 0 0 0 0 0 0 5 3,329 665.8 0 0 0
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 46 18,576 403.83 7 577 82.43 9 1,495 166.11 17 11,574 680.82 12 4,917 409.75
National Archives and Records Administration 6 4,750 791.67 0 0 0 2 160 80 4 4,590 1,147.50 0 0 0
National Capital Planning Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Council on Disability 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Credit Union Administration 4 1,651 412.75 0 0 0 1 109 109 2 1,259 629.5 1 283 283
National Endowment for the Arts 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Endowment for the Humanities 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 2 1,233 616.5 1 39 39 0 0 0 0 0 0 1 1,194 1,194.00
National Indian Gaming Commission 1 387 387 0 0 0 0 0 0 1 387 387 0 0 0
National Labor Relations Board 7 2,422 346 0 0 0 4 480 120 3 1,942 647.33 0 0 0
National Mediation Board 2 934 467 0 0 0 0 0 0 2 934 467 0 0 0
National Reconnaissance Office 3 3,049 1,016.33 0 0 0 1 10 10 1 1,599 1,599.00 1 1,440 1,440.00
National Science Foundation 17 2,750 161.76 0 0 0 8 974 121.75 6 1,530 255 3 246 82
National Transportation Safety Board 1 101 101 0 0 0 1 101 101 0 0 0 0 0 0
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Nuclear Regulatory Commission 14 4,047 289.07 2 97 48.5 6 1,243 207.17 3 1,786 595.33 3 921 307
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of Government Ethics 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of Personnel Management 55 26,369 479.44 3 526 175.33 18 1,377 76.5 24 21,001 875.04 10 3,465 346.5
Office of Special Counsel 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of the Director of National Intelligence 5 654 130.8 3 29 9.67 1 286 286 1 339 339 0 0 0
Overseas Private Investment Corporation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Peace Corps 4 1,326 331.5 0 0 0 1 49 49 2 310 155 1 967 967
Pension Benefit Guaranty Corporation 14 7,414 529.57 0 0 0 6 900 150 8 6,514 814.25 0 0 0
Postal Regulatory Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 6 2,305 384.17 0 0 0 1 195 195 5 2,110 422 0 0 0
Securities and Exchange Commission 25 7,761 310.44 3 192 64 12 1,830 152.5 5 4,260 852 5 1,479 295.8
Selective Service System 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Small Business Administration 56 33,034 589.89 1 4 4 18 3,042 169 30 27,468 915.6 6 2,270 378.33
Smithsonian Institution 13 4,366 335.85 1 23 23 6 484 80.67 6 3,859 643.17 0 0 0
Social Security Administration 862 453,374 525.96 101 5,984 59.25 172 32,527 189.11 397 327,951 826.07 174 86,723 498.41
Tennessee Valley Authority 56 22,910 409.11 4 56 14 18 1,551 86.17 20 13,615 680.75 10 7,042 704.2
Trade and Development Agency 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
U.S. Postal Service 3,874 1,299,901 335.54 1 17 17 949 84,568 89.11 2,264 1,160,501 512.59 298 48,953 164.27
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
















Cabinet Level Subtotal 18,677 8,208,681 439.51 1,179 137,723 116.81 5,376 866,110 161.11 9,005 5,873,125 652.21 2,551 1,277,916 500.95
Midsize Agencies Subtotal 1,443 699,873 485.01 142 8,887 62.58 349 59,465 170.39 645 503,025 779.88 270 126,670 469.15
Small Agencies Subtotal 403 188,023 466.56 32 4,022 125.69 121 21,376 176.66 197 143,079 726.29 45 19,425 431.67
Micro Agencies Subtotal 4 1,099 274.75 0 0 0 2 165 82.5 2 934 467 0 0 0
Government-wide 20,527 9,097,676 443.21 1,353 150,632 111.33 5,848 947,116 161.96 9,849 6,520,163 662.01 2,866 1,424,011 496.86

NRF = No Report Filed